Responsible Gaming
at 01bet

1. 18+ Age Restriction

Age verification is a mandatory step in the 01bet registration process. Every new account is required to submit a valid National ID card (NID), passport, or other government-issued identity document confirming that the applicant is 18 years of age or older. Until verification is complete, withdrawals are restricted and deposit limits are capped.

In addition to initial registration checks, 01bet reserves the right to request further identity documentation at any subsequent point — particularly prior to processing large withdrawals or when account activity triggers an age-related review flag. This is a safeguard applied for the protection of all players and does not imply any wrongdoing on the part of the account holder.

Protecting young people at home: If you share a device with children or younger family members, we strongly encourage you to:

• Log out of your 01bet account after every session and never save your login credentials in a shared browser.
• Use device-level parental control software to restrict access to gambling-related websites.
• Keep your account username and password private and do not disclose them to anyone in your household.
• Contact 01bet support if you suspect that a minor has accessed your account, so that the session can be reviewed and appropriate action taken immediately.

01bet takes its responsibility to prevent underage gambling extremely seriously. Players who are found to have provided false age information during registration will have their accounts permanently closed and may be reported to relevant authorities in accordance with applicable law.

2. Recognising Problem Gambling

Responsible gaming begins with self-awareness. For most players, betting on cricket, exploring slots, or playing live casino games at 01bet is a fun and controlled form of entertainment. However, for some individuals gambling can develop into a harmful pattern of behaviour that affects their finances, mental health, and personal relationships.

The following warning signs may indicate that gambling has moved beyond recreational enjoyment and is becoming a problem. Ask yourself honestly whether any of these statements apply to you:

If you recognise two or more of the above patterns in your own behaviour, we encourage you to take action now. Use the tools described in the sections below, or contact 01bet support for a confidential conversation about your options. Seeking help early is always the right decision.

3. Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is a deposit limit. 01bet allows every registered player to set a personal cap on the total amount they can deposit into their account over a defined time window. Three limit periods are available:

• Daily deposit limit: The maximum total amount in BDT you can deposit in any single 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit across any rolling 30-day calendar period.

Deposit limits can be set, reviewed, and reduced at any time through your account settings panel or by contacting support. Reductions take effect immediately. If you choose to increase an existing deposit limit, a mandatory 7-day waiting period applies before the higher limit becomes active. This cooling-off window is intentional — it gives you time to reconsider the decision and ensures that impulsive changes during a losing streak cannot immediately cause larger financial harm.

Example: If you set a monthly deposit limit of ৳10,000, any deposit that would cause your 30-day total to exceed ৳10,000 will be automatically declined by the platform, regardless of your bKash, Nagad, or Upay wallet balance. The limit is enforced at the platform level.

4. Time-Out & Cooling-Off

Sometimes the most responsible decision is to step away from gambling entirely for a defined period. The 01bet time-out feature lets you pause your account quickly and with no questions asked. A time-out is ideal if you feel that you have been gambling too frequently, if you are going through a stressful period in your personal or professional life, or simply if you want a scheduled break as part of a healthy gambling routine.

The following time-out durations are available:

• 24 hours — a short overnight reset.
• 48 hours — a standard weekend break.
• 1 week — a full seven-day pause to reset habits.
• 1 month — a longer cooling-off period for more serious concerns.

During an active time-out, your 01bet account is suspended. You will not be able to log in, make deposits, place bets, or access any real-money game. Your account balance and any pending withdrawals are held securely and will be available once the time-out expires. Promotional communications are also paused during the time-out period.

Requesting a time-out: To activate a time-out, navigate to the responsible gaming section in your account settings and select your preferred duration. The suspension takes effect within minutes. You may also request a time-out by contacting 01bet support directly, in which case our team will action the suspension immediately on your behalf.

Once a time-out has been activated, it cannot be reversed or shortened before the selected period expires. This is a deliberate design decision to protect players from cancelling a break impulsively during a moment of temptation.

5. Self-Exclusion

If you believe that gambling is causing significant harm to your financial situation, mental health, or personal relationships, self-exclusion is the strongest protective measure available on the 01bet platform. A self-exclusion permanently closes your account for the duration of the selected period, with no option to reopen it early under any circumstances.

The following self-exclusion durations are offered:

• 6 months — minimum self-exclusion period.
• 1 year — a full year away from the platform.
• 3 years — an extended multi-year break.
• Permanent / indefinite — a lifetime ban with no future reinstatement.

How to activate self-exclusion on 01bet:

01bet will not send any promotional emails, SMS notifications, or bonus offers to a self-excluded player during the active exclusion period. If you receive any such communication in error, please report it to [email protected] immediately.

Following the expiry of a 6-month, 1-year, or 3-year self-exclusion, reinstatement of your account requires a written request to support and a mandatory 7-day reflection period before access is restored. This waiting period cannot be waived.

6. Safer Gambling Tips

Even if gambling is not currently causing you harm, adopting a set of personal safe-play habits from the outset is the best way to ensure it stays that way. The following practical guidelines are recommended for all 01bet players:

• Set a personal budget before each session and commit to stopping when that budget is exhausted — regardless of whether you are winning or losing at that point.
• Never chase losses. Placing larger bets to recover a previous loss is the single most common driver of problem gambling. Accept losses as the cost of entertainment and move on.
• Treat gambling as entertainment, not income. The house edge means that the vast majority of players will lose more than they win over the long term. Approach every session as a paid leisure activity, not an investment strategy.
• Take regular breaks during gaming sessions. Use the reality check reminder feature to prompt you every 30–60 minutes and step away from the screen for a few minutes before continuing.
• Do not gamble under the influence of alcohol, recreational substances, or extreme emotional states such as anger, grief, or severe anxiety. Impaired judgment leads to poor betting decisions and inflated losses.
• Keep gambling separate from other areas of your finances. Consider using a dedicated prepaid wallet or separate bKash account funded only with your entertainment allowance so that gambling spending is clearly visible and isolated.
• Balance gambling with other activities. If you notice that gambling is the primary leisure activity in your daily routine, make a deliberate effort to reintroduce other hobbies, social engagements, or physical activities into your schedule.
• Talk to someone. Sharing your gambling habits with a trusted friend or family member — someone who can offer an honest external perspective — is one of the most effective safeguards against escalating problems.

7. Getting Help & Support

If you feel that gambling is becoming a problem — for yourself or for someone you care about — please do not hesitate to reach out. Seeking help is a sign of strength, not weakness, and early intervention consistently leads to better long-term outcomes.

Contacting 01bet directly: Our responsible gaming support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time. You can reach us by email at [email protected]. All responsible gaming enquiries are handled with complete confidentiality. You can request any of the following through our support team:

• Account time-out activation (any duration from 24 hours to 1 month).
• Deposit limit review or reduction.
• Reality check reminder configuration.
• Full self-exclusion request (any duration including permanent).
• Account closure and balance return.
• General advice on responsible gambling habits.

Speaking to someone outside the platform: If you would like to speak to an independent professional counsellor or support service about gambling-related concerns, we encourage you to reach out to a qualified mental health professional or addiction counsellor in your area. Residents of Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities across Bangladesh have access to a range of healthcare and counselling services through hospitals, community health centres, and NGO-operated support lines.

01bet does not endorse any specific third-party counselling service, but we will always support any player who chooses to seek independent help — including by enforcing account restrictions on request to support their recovery journey.

8. Player Protection Tools Summary

The table below provides a quick reference summary of every responsible gaming tool available to 01bet players, together with how to access each one and the timeframe in which it takes effect.

All responsible gaming tools are available at no charge and can be requested at any time, regardless of your account standing or current balance. 01bet will never discourage a player from using these features or apply any negative consequence to an account that activates them.