Privacy Policy
How 01bet Handles Your Data

1. Information We Collect

When you register for and use a 01bet account, we collect a number of categories of personal information. The specific data collected depends on your interaction with the platform — for example, a player who has completed full KYC verification will have provided more information than one who has only partially registered.

Information you provide directly to us:

• Identity information: Full legal name, date of birth, gender, and nationality as required for account registration and age verification.
• Contact information: Email address, mobile phone number, and current residential address in Bangladesh (e.g., in Dhaka, Chittagong, Sylhet, Rajshahi, or other divisions).
• Identity documentation: Copies of your National ID card (NID), passport, or driving licence submitted during KYC verification, along with supporting documents such as utility bills confirming your address.
• Financial information: Your bKash, Nagad, Rocket, or Upay mobile number and associated transaction references. We do not store full mobile financial account credentials or passwords.
• Account preferences: Your chosen username, communication preferences, responsible gaming settings, and deposit limit configurations.

Information we collect automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone settings.
• Usage data: Pages visited, features used, games played, bet history, session duration, click-stream data, and navigation patterns within the 01bet platform.
• Cookies and similar technologies: Session cookies, persistent cookies, and analytics pixels used to maintain your login session, remember preferences, and analyse platform usage. See Section 4 for full details.
• Communications data: Records of any correspondence between you and 01bet customer support, including live chat transcripts, email exchanges, and any feedback or complaints submitted through official channels.

2. How We Use Your Information

01bet processes your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table summarises the primary purposes for which your data is used and the legal basis that applies to each:

Where 01bet relies on legitimate interest as its legal basis for processing, we have assessed that our interest in processing the data does not override your fundamental rights and freedoms. You may object to processing carried out on the legitimate interest basis by contacting our support team, as described in Section 7.

Where processing is based on your consent — such as receiving promotional SMS or email communications — you have the right to withdraw that consent at any time without affecting any processing that took place prior to withdrawal.

3. Data Sharing & Third Parties

There are limited and specific circumstances in which 01bet may share your personal data with third parties. These are set out below:

• Payment processing partners: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, transaction data is shared with the relevant mobile financial service provider solely to complete the payment. These providers operate under their own privacy policies and are subject to Bangladesh Bank regulations.
• Identity verification services: During the KYC process, relevant identity documentation may be shared with a third-party identity verification provider to validate the authenticity of your documents. These providers are bound by strict data processing agreements.
• Technology and hosting providers: 01bet uses reputable cloud infrastructure and software service providers to operate the platform. These providers process data on our behalf and are contractually prohibited from using your data for any purpose beyond delivering the agreed service.
• Responsible gaming partners: Where a player has self-excluded, relevant anonymised information may be shared with multi-operator self-exclusion schemes to prevent the player from accessing other participating platforms.
• Legal and regulatory authorities: 01bet may be required by applicable law, court order, or a direction from a competent government authority to disclose personal data. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.
• Business transfers: In the event of a merger, acquisition, or sale of 01bet's assets, player data may be transferred to the acquiring entity as part of the transaction, provided that the acquiring entity agrees to honour this Privacy Policy or communicate any material changes to affected players.

01bet does not transfer your personal data to countries outside of the region in which 01bet operates, except where necessary to provide the services described above and where appropriate safeguards are in place to protect the data during transit and storage.

4. Cookies & Tracking Technologies

01bet uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to recognise your device on subsequent visits and remember your preferences and session state.

The following categories of cookies are used on the 01bet platform:

• Strictly necessary cookies: These cookies are essential for the platform to function correctly. They maintain your login session, remember your security token, and ensure that game data loads reliably. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how players interact with the 01bet platform — for example, which pages receive the most visits, how long sessions last, and where users navigate after landing on the homepage. This data is used solely to improve platform performance and user experience.
• Functional cookies: These cookies remember your preferences such as your preferred language display, last-used payment method reference, and responsible gaming settings, so you do not need to re-enter them on every visit.
• Marketing and targeting cookies: If you have opted in to receive personalised promotions, these cookies allow 01bet to show you offers that are relevant to your betting interests and activity. These cookies are only set with your explicit consent and can be withdrawn at any time.

Most web browsers allow you to manage cookie settings through the browser's privacy or settings menu. You can typically set your browser to refuse all cookies, accept only certain types, or delete existing cookies. Note that disabling strictly necessary cookies will impair your ability to use the 01bet platform, including logging in and accessing your account.

By continuing to use the 01bet platform after being presented with this Privacy Policy, you acknowledge our use of strictly necessary and functional cookies. Marketing cookies require your separate, affirmative consent.

5. Data Security Measures

The security of your personal data is a core operational priority at 01bet. We employ a range of technical and organisational measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your information:

• SSL/TLS encryption in transit: All data transmitted between your browser or mobile device and the 01bet platform is encrypted using Transport Layer Security (TLS). The platform URL operates over HTTPS at all times.
• Encryption at rest: Sensitive personal data stored in 01bet's databases — including identity documents, payment references, and KYC records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within 01bet's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and periodically audited.
• Password security: Account passwords are stored using one-way cryptographic hashing. 01bet staff cannot read or retrieve your password in plain text. If you forget your password, a secure reset process is used to establish a new one.
• Fraud and anomaly detection: 01bet operates automated systems that monitor account activity for unusual patterns indicative of unauthorised access, account takeover, or fraudulent transaction behaviour. Suspicious activity triggers alerts and may result in a temporary account lock pending verification.
• Two-factor awareness: Players are encouraged to use unique, strong passwords for their 01bet account and to avoid using the same credentials across multiple online services.

Despite our robust security measures, no online platform can guarantee absolute security against all possible threats. If you believe your account has been compromised, please contact 01bet support immediately at [email protected]. We will investigate and take appropriate remedial action promptly.

In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of affected players, 01bet will notify affected individuals without undue delay and take all reasonable steps to contain and remediate the breach.

6. Data Retention & Deletion

01bet retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, accounting, or reporting obligations.

The following general retention periods apply to the main categories of data held by 01bet:

• Account and identity data: Retained for the duration of your active account relationship with 01bet, plus a minimum of five (5) years following account closure. This retention period is required to satisfy anti-money laundering (AML) record-keeping obligations.
• Transaction and betting records: Full transaction histories are retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping standards.
• KYC documentation: Identity documents submitted during the verification process are retained for the same period as your account and identity data — five (5) years post-closure — and are stored in encrypted form for the duration of the retention period.
• Customer support communications: Records of support interactions are retained for a period of two (2) years from the date of the last interaction, or longer where the communication relates to an open dispute or complaint.
• Marketing data: If you have opted in to marketing communications, your marketing preferences and associated data are retained until you withdraw your consent. Following opt-out, your data is removed from active marketing lists within 30 days.
• Cookies and analytics data: Anonymised analytics data collected via cookies is retained for up to 24 months from collection. Session cookies expire automatically when you close your browser.

At the end of the applicable retention period, personal data is either securely deleted or anonymised in such a way that it can no longer be linked back to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

As a registered player on 01bet, you hold a number of rights in relation to the personal data we hold about you. 01bet is committed to honouring these rights and responding to all legitimate requests in a timely manner. The following rights are available to you:

• Right of access: You may request a copy of all personal data that 01bet holds about you. Upon receipt of a valid request, we will provide a structured summary of your data within a reasonable timeframe at no cost.
• Right to rectification: If any personal data held by 01bet is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details (such as a change of residential address) can often be updated directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. This right is subject to our legal data retention obligations — we cannot delete records that we are legally required to retain.
• Right to restriction of processing: You may request that 01bet temporarily pause the processing of your data — for example, while the accuracy of your data is being contested or a complaint is being investigated.
• Right to object: You have the right to object to the processing of your personal data where 01bet relies on legitimate interest as its legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to data portability: Where processing is carried out by automated means and based on your consent or on a contract, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.

To exercise any of the rights listed above, please contact 01bet's customer support team by email at [email protected]. Please include your registered full name, account username, and a clear description of your request. We may need to verify your identity before processing the request to ensure we do not disclose your data to an unauthorised party.

01bet aims to respond to all data rights requests within 30 days of receipt. Where a request is complex or 01bet is handling a large volume of requests, the response period may be extended by a further 60 days, in which case you will be informed of the extension and the reason for it.

8. Policy Updates & Contact

01bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, platform features, or applicable regulatory guidance. When material changes are made, we will notify registered players by posting a prominent notice on the 01bet platform and, where appropriate, by sending a notification to your registered email address.

The date of the most recent revision is displayed at the top of this page alongside the "Last Updated" indicator. We encourage you to review this Privacy Policy periodically to stay informed about how your personal data is being protected and used. Your continued use of the 01bet platform following any update to this policy constitutes your acceptance of the revised terms.

Contacting 01bet about privacy matters: If you have any questions, concerns, or complaints about the way 01bet handles your personal data, or if you wish to exercise any of the rights described in Section 7, please reach out to our dedicated support team:

• Email: [email protected]
• Platform: https://01bet.club
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

We take all privacy-related enquiries seriously and will acknowledge your contact within 2 business days. Formal data rights requests will be handled within the timelines specified in Section 7. We are committed to resolving any privacy concern fairly, transparently, and without undue delay.